# Can I reach an engineer to talk about technical issues? Yes – much of the team responding to questions are engineers by training. And engineer or not, if they don't know the answer they'll find someone who will. To get in touch, you can email us any time. We'll respond as quickly as possible, and most of the time in less than 48 hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.trybeans.com/faq/beans-technical-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.