Beans
ProductsPricingBlog
  • 🚀Getting Started
  • Members
    • Add a member
    • Adjust a member's balance
    • Deactivating a member
    • Import members
    • Custom fields
      • Custom fields on registration
  • rewards
    • Rules
      • Registration
      • Loyalty
      • Cart Booster
      • Facebook Page Like
      • Twitter Follow
      • Instagram Follow
      • Refer a friend
      • Accept referral Invitation
      • Inactivity
      • Celebration
      • Expiration
      • Birthday
    • Tiers
    • Display
      • Redemption block
    • Redemption
      • Redeem points
      • Pending Debits
      • Redemption rate
      • Redemption conditions
      • Buy products with points
      • Redemption issues
    • FAQ
      • How are loyalty revenues generated?
      • Adding Custom CSS
      • Disable checkout auto-redirect
      • Enrollment of customers in the rewards program
      • Why do rules have minimum points?
      • Loyalty points calculation
  • Referrals
    • Getting started
    • Rules
      • Accept Invitation
      • Successful Referral
    • Display
      • Link your referral page to your Shopify store.
      • Link your referral page to your Woocommerce store.
    • Conditions
    • Referrals
    • FAQ
      • Adding Custom CSS
      • Why registration is enforced for referrals.
      • Can Bamboo be used for affiliate marketing?
      • How to test Bamboo?
  • Emails
    • Rules
      • Loyalty â–¸ Welcome
      • Loyalty â–¸ Balance reminder
      • Loyalty â–¸ New transaction
      • Loyalty â–¸ Post-purchase invitation
      • Referral â–¸ Invitation
      • Referral â–¸ Referrer reward
      • Referral â–¸ Friend reward
    • Campaigns
    • Sender email
    • FAQ
      • Replacement tags
      • Sender address
      • Gmail's warning messages
      • Testing email notifications
  • More Apps
    • Social Connect
      • Display
    • Widget
      • Messages
  • INTEGRATIONS
    • Getting Started with Integrations
    • Shopify
      • Referencing Shopify pages
      • Enable customer accounts
      • Template Migration
      • Shopify OS 2.0
      • Using discount codes with redemption
      • Shopify POS
      • Shopify Limitations
      • Uninstallation
      • Shopify customers tags
    • Woocommerce
      • Account Synchronization
      • Referencing WooCommerce pages
      • Setting up permalinks
      • Edit Beans pages
      • Updating your shop domain
      • Manually Installing Beans
      • Reset and reconnect
      • Caching issues
      • Connection Issues
    • Facebook Integration
    • Judge.me Integration
    • Mailchimp Integration
    • Omnisend Integration
    • Sendinblue Integration
    • Weglot Integration
    • API
      • Webhooks
      • Storefront
  • Settings
    • General
    • App activation
    • Plan & Billing
      • Account Suspension
      • List of plans
      • Refund Policy
      • Supported currencies
    • Team access
    • Live Testing
  • FAQ
    • Limitations
    • Phone Support
    • Why is Beans better than the other options?
    • What will my customers see?
    • Can I reach an engineer to talk about technical issues?
    • POS Support
    • Security
    • Terms of Service
    • Privacy Policy
    • GDPR
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  1. FAQ

Phone Support

Do you provide phone support?

No—but please don't misunderstand this as any lack of interest! We'd love to answer your questions.

We know the decision to omit phone support is unusual, we've found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you're always talking to a human that can help first-hand. If it makes sense to jump on the phone once we hear from you, we're happy to do so.

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Last updated 4 years ago

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