# Redemption issues

When customers redeem their points during a purchase, Beans automatically deduct the points from their account. If the customer does not complete their purchase, the redemption is automatically canceled after a few hours (up to 48h), and the points are credited back to the customer’s account.

### Issue with points deducted after the payment fails

***Reported on Woocommerce***

In some rare scenarios (usually when using an external gateway such as PayPal), the order will be validated in your backend, whereas the payment fails. In this case, customers will only be refunded their points if the retailer cancels the order.