Deactivating a member

How to remove a customer from your rewards program

Deactivating a member means denying a customer access to your rewards or referral program. A customer can be deactivated either manually or automatically based on their activity.

When a customer is deactivated, they won’t be able to receive emails, earn points, spend points, refer their friends, or access their earned rewards. No data is deleted and you can reactivate the customer's account later if needed.

Steps

Deactivate a member manually

1. From the Beans dashboard, go to the Members page.

2. Locate the member you would like to deactivate and click to open their profile details.

3. On the Member details page, click on the Edit button, then click on Deactivate account. A confirmation message will appear and ask you to confirm. Click on Deactivate to confirm the deactivation

Deactivate a member's account

Reactivate a member

1. From the Beans dashboard, go to the Members page.

2. Locate the member you want to reactivate and click on them to open their profile details.

3. On the Member details page, click on the Reactivate button.

Reactivate a member's account

Automatic deactivation

An account gets automatically deactivated when the customer opts out of the program, or if the delivery of email notifications returns a bad status such as spam reports. If you think an automatic deactivation was an error you can reactivate the account.