> For the complete documentation index, see [llms.txt](https://help.trybeans.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.trybeans.com/liana/redemption/pending-debits.md).

# Pending Debits

### What is a pending debit?

A pending debt occurs when the customer tries to redeem their points. Immediately after redeeming their point during a purchase, a debit is created with the status `pending` . This means that the debt is not yet fully recorded into the customer account's history. Once the customer completes the order the debit status is then moved from `pending` to `committed` and the transaction will appear in the history. \
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The `pending` state exists to prevent customers from gambling with the system. For example, a customer could try to redeem multiple orders at the same time and get more discounts than they are allocated. \
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The `pending` debits can be seen in the admin dashboard as explained in the screenshot below. 

![](/files/-M2ncg3r56vnMHYERJEA)

### How to cancel a pending debit

If the customer cancels their redemption, the `pending` debit is automatically canceled and then the customer gets access to their full balance. 

In case the customer exit without completing the order. the `pending` debit is automatically canceled within 48 hours.