Beans
ProductsPricingBlog
  • 🚀Getting Started
  • Members
    • Add a member
    • Adjust a member's balance
    • Deactivating a member
    • Import members
    • Custom fields
      • Custom fields on registration
  • rewards
    • Rules
      • Registration
      • Loyalty
      • Cart Booster
      • Facebook Page Like
      • Twitter Follow
      • Instagram Follow
      • Refer a friend
      • Accept referral Invitation
      • Inactivity
      • Celebration
      • Expiration
      • Birthday
    • Tiers
    • Display
      • Redemption block
    • Redemption
      • Redeem points
      • Pending Debits
      • Redemption rate
      • Redemption conditions
      • Buy products with points
      • Redemption issues
    • FAQ
      • How are loyalty revenues generated?
      • Adding Custom CSS
      • Disable checkout auto-redirect
      • Enrollment of customers in the rewards program
      • Why do rules have minimum points?
      • Loyalty points calculation
  • Referrals
    • Getting started
    • Rules
      • Accept Invitation
      • Successful Referral
    • Display
      • Link your referral page to your Shopify store.
      • Link your referral page to your Woocommerce store.
    • Conditions
    • Referrals
    • FAQ
      • Adding Custom CSS
      • Why registration is enforced for referrals.
      • Can Bamboo be used for affiliate marketing?
      • How to test Bamboo?
  • Emails
    • Rules
      • Loyalty â–¸ Welcome
      • Loyalty â–¸ Balance reminder
      • Loyalty â–¸ New transaction
      • Loyalty â–¸ Post-purchase invitation
      • Referral â–¸ Invitation
      • Referral â–¸ Referrer reward
      • Referral â–¸ Friend reward
    • Campaigns
    • Sender email
    • FAQ
      • Replacement tags
      • Sender address
      • Gmail's warning messages
      • Testing email notifications
  • More Apps
    • Social Connect
      • Display
    • Widget
      • Messages
  • INTEGRATIONS
    • Getting Started with Integrations
    • Shopify
      • Referencing Shopify pages
      • Enable customer accounts
      • Template Migration
      • Shopify OS 2.0
      • Using discount codes with redemption
      • Shopify POS
      • Shopify Limitations
      • Uninstallation
      • Shopify customers tags
    • Woocommerce
      • Account Synchronization
      • Referencing WooCommerce pages
      • Setting up permalinks
      • Edit Beans pages
      • Updating your shop domain
      • Manually Installing Beans
      • Reset and reconnect
      • Caching issues
      • Connection Issues
    • Facebook Integration
    • Judge.me Integration
    • Mailchimp Integration
    • Omnisend Integration
    • Sendinblue Integration
    • Weglot Integration
    • API
      • Webhooks
      • Storefront
  • Settings
    • General
    • App activation
    • Plan & Billing
      • Account Suspension
      • List of plans
      • Refund Policy
      • Supported currencies
    • Team access
    • Live Testing
  • FAQ
    • Limitations
    • Phone Support
    • Why is Beans better than the other options?
    • What will my customers see?
    • Can I reach an engineer to talk about technical issues?
    • POS Support
    • Security
    • Terms of Service
    • Privacy Policy
    • GDPR
Powered by GitBook
On this page
  • What is a pending debit?
  • How to cancel a pending debit

Was this helpful?

  1. rewards
  2. Redemption

Pending Debits

What is a pending debit and how to cancel it?

PreviousRedeem pointsNextRedemption rate

Last updated 4 years ago

Was this helpful?

What is a pending debit?

A pending debt occurs when the customer tries to redeem their points. Immediately after redeeming their point during a purchase, a debit is created with the status pending . This means that the debt is not yet fully recorded into the customer account's history. Once the customer completes the order the debit status is then moved from pending to committed and the transaction will appear in the history. The pending state exists to prevent customers from gambling with the system. For example, a customer could try to redeem multiple orders at the same time and get more discounts than they are allocated. The pending debits can be seen in the admin dashboard as explained in the screenshot below.

How to cancel a pending debit

If the customer cancels their redemption, the pending debit is automatically canceled and then the customer gets access to their full balance.

In case the customer exit without completing the order. the pending debit is automatically canceled within 48 hours.