# Inactivity The Inactivity rule helps keep your business away from competitors and helps keep your customers active on your online store. The Inactivity rule works by discouraging the absence and inactivity of your customers by making them lose a particular number of points for a period of inactivity in your store. We recommend you to set it between 50 - 70 days. Please note that after the number of days you set the customers will lose some of their points if they have been inactive. ## Settings ![](/files/-Ltz68EpWTpdxVGEDXM8) 1. **Points:** The number of points the customer will lose after a certain number of days as set by the retailer. 2. **Inactivity Period(in days):** The number of days the points remained without been used. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.trybeans.com/liana/rules/inactivity.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.