Redemption rate

How does the Liana redemption system works?

The redemption rate is the conversion rate used to compute the value of the points your customers have accumulated.

The default redemption rate is: 100 points can be redeemed in exchange for 1 unit of your store's currency. If your store currency is USD, it means, for every 100 points customers accumulate, they will get a $1 discount. A customer that has 700 points will get a $7 discount and so on.

The default redemption rate is the best rate to, psychologically, maximize customers' engagement in your rewards program. When a customer has 3,700 points it is very easy for them to understand how much benefit they get when you set a redemption rate of 100 points to $1 instead of 250 points to $1. It is not currently possible to change the redemption rate, but you can set the maximum discount a customer can get while redeeming and limit the redemption against selected products.